Refund and Returns Policy

Refund Policy

At Baby’s Pride, we strive to provide the best quality products and ensure your satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Time Frame: You have 10 calendar days to return an item from the date you received it.
  • Process: To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return. We will provide you with instructions on how to return your item.

Refunds

  • Processing: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
  • Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping

  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately. We will cover the return shipping costs for these cases.

Exchanges

  • Exchanges: If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Non-Returnable Items

  • Non-Returnable Items: Certain items cannot be returned, including gift cards and any item not in its original condition, damaged or missing parts for reasons not due to our error.

Contact Us

If you have any questions on how to return your item to us, please contact us at admin@babyspride.com